Please check your order immediately after receiving it. You have 15 calendar days after receiving your order to notify us of an issue with your order. We cannot accept returns after 15 days so please check your order carefully and notify us immediately if there is an issue.

We are unable to issue any refunds on used or custom (ie. monogrammed, custom logo) products.

Buyer is responsible for all shipping costs.

Shipping cost will only be refunded if SteakBrands.com made a mistake in shipping the product. If the product is being returned for replacement, additional shipping charges will apply. SteakBrands.com is not responsible for lost, stolen, or damaged returns during transit.

Please email us prior to sending your return to receive a RMA number to write on the box.

All returns need to be sent to:
SteakBrands.com
312 E. Highway 69
Claycomo, MO 64119

After a return is received:
- SteakBrands.com will issue a full credit, less shipping costs, within 7 days of receiving the return.
- SteakBrands.com will charge a 15% re-stocking fee.
- SteakBrands.com will ship replacement item/s within 3 business days upon receipt of the return.
- SteakBrands.com suggests that if you have not received credit, please contact us or check with your credit card company.

If you have any questions or concerns please email us at sales@steakbrands.com